Refund policy

Free size exchange

If your clogs do not fit, we will exchange them for a different size free of charge. We cover postage both ways, one free exchange per order.

To start one, email hello@shopsolva.au within 30 days of delivery with your order number and the size you want instead. We will send you a prepaid return label.

Change of mind

You can return an unworn pair within 30 days of delivery for a full refund of the purchase price. Change of mind returns are at your own postage cost.

Condition

Returned items need to be unworn outdoors with clean, unmarked soles, complete, and in their original packaging where possible. Trying them on indoors is fine and expected. We are not going to quibble over a pair walked around a carpeted room.

We cannot accept items returned more than 30 days after delivery, items showing outdoor wear, scuffing, staining or odour, or items damaged after delivery.

Refunds

Once your return arrives and is checked we process the refund to your original payment method within 5 business days. Your bank may take another 3-5 business days to show it. For change of mind returns we refund the product price. For faulty items we refund the original shipping too.

Faulty items and your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.